1. Information Collection
To provide the Smart Reviews service, we collect:
- Client Information: Name, business details, and billing info (via Stripe).
- Customer Data: Names and contact details (phone/email) uploaded by you to trigger review invitations.
- Interaction Data: Review content, AI-generated responses, and website widget engagement logs.
2. Use of Information
We use collected data to:
- Facilitate automated SMS and email review sequences.
- Power AI response features and sentiment analysis.
- Improve user experience through website analytics (Google Analytics/Microsoft Clarity).
3. Data Sharing & Security
- No Sale of Data: We do not sell your customer lists or data to third parties.
- Third-Party Providers: We share data only with essential service providers (e.g., Stripe for payments, Google Cloud for hosting, SMS gateways).
- Encryption: Sensitive financial data is never stored on our servers; it is encrypted and passed directly to Stripe.
4. Access & Compliance
- Australian Privacy Principles: We comply with the Privacy Act 1988 (Cth).
- Customer Rights: Your customers can opt-out of SMS/Email sequences at any time via the "REMOVE" or "Unsubscribe" links provided in our battle-tested messaging.
Contact: For data access requests, contact team@smartreviews.com.au.
